Take a look at our in-depth Returns and Exchange Policy

EASY CLOTHES RETURNS & EXCHANGES POLICY

Information regarding processing a return

<h4 id="isPasted">How do I process a return?</h4><h4 id> </h4><div style="box-sizing: border-box; color: rgb(133, 133, 133); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><ol style="box-sizing: border-box; margin: 0px; list-style-position: initial; list-style-image: initial; padding-left: 30px; letter-spacing: var(--list-letter-spacing); font-weight: var(--list-weight); font-size: var(--list-lg-size) !important; line-height: var(--list-lg-line-height) !important;"><li style="color: rgb(0, 0, 0);"><h4 id="visit-our-returns-center-returns-center">Visit our returns center (<a href="https://easy-clothes.us/apps/redo/account">Returns Center</a>)</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="enter-your-order-number-and-email-address-to-start">Enter your order number and email address to start</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="follow-the-on-screen-instructions-and-select-the-items-you-wish-to-return">Follow the on-screen instructions and select the items you wish to return</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="once-your-request-is-approved-you-will-get-a-confirmation-email-with-shipping-guidelines-as-well-as-your-return-label">Once your request is approved, you will get a confirmation email with shipping guidelines as well as your return label</h4></li></ol></div>

HOW DO I PROCESS A RETURN?

<h4 id="isPasted">What items are returnable?&#xA0;</h4><h4 id> </h4><div style="box-sizing: border-box; color: rgb(133, 133, 133); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><ol style="box-sizing: border-box; margin: 0px; list-style-position: initial; list-style-image: initial; padding-left: 30px; letter-spacing: var(--list-letter-spacing); font-weight: var(--list-weight); font-size: var(--list-lg-size) !important; line-height: var(--list-lg-line-height) !important;"><li style="color: rgb(0, 0, 0);"><h4 id="easy-clothes-offers-up-to-30-days-to-return-your-purchase-you-get-15-days-to-return-your-purchase-for-either-store-credit-or-your-original-payment-method-past-that-15-day-period-you-get-an-additional-15-days-to-return-your-items-for-store-credit-only">Easy clothes offers up to 30 days to return your purchase! you get 15 days to return your purchase for either store credit or your original payment method. Past that 15 day period you get an additional 15 days to return your items for store credit only!</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="returns-must-be-unworn-unwashed-unused-unaltered-any-sign-of-makeup-on-the-garment-will-be-considered-as-worn">Returns must be unworn, unwashed, unused, unaltered. Any sign of makeup on the garment will be considered as worn.</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="the-garment-must-be-returned-in-original-condition-with-no-perfume-or-smells-cigarettes-smoke-exc">The garment must be returned in original condition, with no perfume or smells (cigarettes, smoke, exc.)</h4></li><li style="color: rgb(0, 0, 0);"><h4 id="with-all-the-original-tags-intact">With all the original tags intact</h4></li></ol> <h4 id="in-the-event-of-non-compliance-with-those-instructions-the-return-item-will-be-considered-as-inconsistent-with-our-returns-policy-and-it-will-not-be-reimbursed"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In the event of non-compliance with those instructions, the return item will be considered as inconsistent with our returns policy and it will not be reimbursed.&#xA0;</h4> <div id="isPasted" style="box-sizing: border-box; color: rgb(133, 133, 133); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><h4 id="all-products-purchased-at-easy-clothes-are-eligible-for-return-sale-items-are-only-eligible-for-store-credit">All products purchased at Easy Clothes are eligible for return. Sale items are only eligible for store credit.&#xA0;</h4> </div><h4 id="isPasted">What items are non-refundable?&#xA0;</h4><div style="box-sizing: border-box; color: rgb(133, 133, 133); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">&#xA0;The following items cannot be returned:</div><div style="box-sizing: border-box; color: rgb(133, 133, 133); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><ul style="box-sizing: border-box; margin: 0px; list-style-position: initial; list-style-image: initial; padding-left: 30px; letter-spacing: var(--list-letter-spacing); font-weight: var(--list-weight); font-size: var(--list-lg-size) !important; line-height: var(--list-lg-line-height) !important;"><li style="box-sizing: border-box; padding-left: 16px; color: rgb(0, 0, 0);">Gift cards</li></ul></div></div>

WHAT ITEMS ARE RETURNABLE?

Information regarding returns and exchanges after a major store wide sale

<h4 style="text-align: center; line-height: 2;" id="all-items-sold-during-a-sale-or-if-the-item-itself-was-or-is-on-sale-is-eligible-for-return-for-store-credit-only-no-refunds-to-original-payment-methods-regardless-of-the-circumstance"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All items sold during a sale or if the item itself was or is on sale is eligible for return for store credit only. (no refunds to original payment methods regardless of the circumstance)</h4>

RETURN & EXCHANGES FOR STORE WIDE SALE

Specific items on sale without the majority of the store being on sale:

<h4 style="line-height: 2; text-align: center;" id="when-a-specific-item-or-set-of-items-are-on-sale-in-the-sale-collection-page-which-can-be-found-on-the-top-banner-on-a-computer-or-on-the-bottom-left-of-the-drop-down-menu-on-a-smartphone-these-items-are-refundable-for-store-credit-only-">When a specific item or set of items are on sale in the &#x201C;Sale&#x201D; collection page (which can be found on the top banner on a computer or on the bottom left of the drop down menu on a smartphone) these items are refundable for store credit only. </h4>

RETURN CONDITIONS FOR SPECIFIC ITEMS ON SALE

What to do if you receive a damage or defective item

<h4 style="text-align: center; line-height: 2;" id="if-the-purchased-product-is-faulty-reach-out-to-us-within-14-days-of-the-delivered-date-our-teams-will-get-that-sorted-for-you-right-away-making-sure-your-experience-is-as-pleasant-as-possible-for-you-in-hopes-of-making-it-up-to-you-although-quality-control-issues-are-rare-they-can-happen-to-limit-this-as-much-as-possible-we-have-a-strict-quality-control-system-in-place-however-occasionally-it-can-happen-that-an-item-slips-between-the-cracks-and-in-that-case-we-will-do-everything-in-our-power-to-make-it-up-to-you">If the purchased product is faulty, reach out to us within 14 days of the delivered date. Our teams will get that sorted for you right away making sure your experience is as pleasant as possible for you in hopes of making it up to you! Although quality control issues are rare they can happen, to limit this as much as possible we have a strict quality control system in place. However occasionally it can happen that an item slips between the cracks and in that case we will do everything in our power to make it up to you.</h4>

THE ITEM I RECEIVED IS DAMAGED!

Event Duration:The Black Friday - Cyber Monday sale runs from Friday, November 29th, 2024, through Monday, December 2nd, 2024. Items Purchased at 25% Off:. Items Discounted At or Above 35%:. Non-Returnable Items Sent Back:. For any questions regardin

<h3 id="isPasted">Black Friday - Cyber Monday Weekend Policy</h3>Event Duration: The Black Friday - Cyber Monday sale runs from Friday, November 29th, 2024, through Monday, December 2nd, 2024.<hr><h4 id="return-policy">Return Policy:</h4><ol><li style="color: rgb(0, 0, 0);">Items Purchased at 25% Off:<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Products discounted at 30%&#xA0;off are eligible for return within 30 days of purchase.</li><li style="color: rgb(0, 0, 0);">Returns within the first 15 days are eligible for a refund to the original payment method or store credit.</li><li style="color: rgb(0, 0, 0);">Returns between 15 and 30 days are eligible for store credit only.</li></ul></li><li style="color: rgb(0, 0, 0);">Items Discounted At or Above 35%:<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Non-returnable: Any items discounted at or above 35% during the Black Friday - Cyber Monday sale are final sale and cannot be returned.</li><li style="color: rgb(0, 0, 0);">This condition is clearly marked on the product pages of applicable items.</li></ul></li><li style="color: rgb(0, 0, 0);">Non-Returnable Items Sent Back:<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">If non-returnable items are sent back with returnable items, the non-returnable items will not be returned to the customer and will not be eligible for any form of refund (store credit or original payment method).</li></ul></li></ol><hr><h4 id="discount-and-loyalty-program-restrictions">Discount and Loyalty Program Restrictions:</h4><ul><li style="color: rgb(0, 0, 0);">Discount codes and loyalty program codes are inactive during the Black Friday - Cyber Monday event (November 29th &#x2013; December 2nd, 2024).</li><li style="color: rgb(0, 0, 0);">Customers with store credit may use their credit during the event.</li></ul><hr><h4 id="shipping-times">Shipping Times:</h4><ul><li style="color: rgb(0, 0, 0);">Potential Delays: Due to increased shipping volumes during this time of year, shipping times may be longer than usual.</li><li style="color: rgb(0, 0, 0);">We are in close contact with our transport partners (USPS, UPS, DHL) and have been informed that transit times may experience delays. Please plan accordingly.</li></ul><hr>For any questions regarding the policy, feel free to contact our customer service team. Thank you for shopping with Easy Clothes!

BLACK FRIDAY CYBER MONDAY SALE

Feel free to reach out to us with any questions or concerns you might have. We're here to help!

Returns & Exchange Policy