If the purchased product is faulty, reach out to us within 14 days of the delivered date. Our teams will get that sorted for you right away making sure your experience is as pleasant as possible for you in hopes of making it up to you! Although quality control issues are rare they can happen, to limit this as much as possible we have a strict quality control system in place. However occasionally it can happen that an item slips between the cracks and in that case we will do everything in our power to make it up to you.